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Document granular conversation priority levels in Preview spec #573

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Merged
Apexinsideapex merged 1 commit into from
Jul 2, 2026
Merged

Document granular conversation priority levels in Preview spec #573

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88 changes: 48 additions & 40 deletions descriptions/0/api.intercom.io.yaml
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Original file line number Diff line number Diff line change
Expand Up @@ -10531,7 +10531,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -10570,7 +10570,7 @@ paths:
open: true
state: open
read: true
priority: not_priority
priority: none
admin_assignee_id: 991267715
team_assignee_id: 5017691
ai_agent_participated: false
Expand Down Expand Up @@ -10847,7 +10847,7 @@ paths:
applied_by:
type: contact
id: '1a2b3c'
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -11027,7 +11027,7 @@ paths:
applied_by:
type: contact
id: '1a2b3c'
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -11160,7 +11160,7 @@ paths:
open: true
state: open
read: true
priority: not_priority
priority: none
admin_assignee_id: 991267715
team_assignee_id: 5017691
ai_agent_participated: false
Expand Down Expand Up @@ -11325,15 +11325,15 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
teammates:
title:
custom_attributes:
issue_type: Billing
priority: High
priority: high
topics: {}
ticket:
linked_objects:
Expand Down Expand Up @@ -11426,7 +11426,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -11518,7 +11518,7 @@ paths:
title: new conversation title
custom_attributes:
issue_type: Billing
priority: High
priority: high
update_a_conversation_with_an_association_to_a_custom_object_instance:
summary: update a conversation with an association to a custom object
instance
Expand All @@ -11533,7 +11533,7 @@ paths:
title: new conversation title
custom_attributes:
issue_type: Billing
priority: High
priority: high
delete:
summary: Delete a conversation
parameters:
Expand Down Expand Up @@ -11794,7 +11794,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -11833,7 +11833,7 @@ paths:
open: true
state: open
read: true
priority: not_priority
priority: none
admin_assignee_id: 991267715
team_assignee_id: 5017691
ai_agent_participated: false
Expand Down Expand Up @@ -11954,7 +11954,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -12034,7 +12034,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -12126,7 +12126,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -12209,7 +12209,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -12413,7 +12413,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -12493,7 +12493,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -12573,7 +12573,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -12653,7 +12653,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -13365,7 +13365,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -13527,7 +13527,7 @@ paths:
tags:
type: tag.list
tags: []
priority: not_priority
priority: none
sla_applied:
statistics:
conversation_rating:
Expand Down Expand Up @@ -18887,28 +18887,28 @@ paths:
phone: "+353832345678"
custom_attributes:
issue_type: Billing
priority: High
priority: high
bad_request_-_exception_sending_sms:
summary: bad request - exception sending sms
value:
phone: "+353832345678"
custom_attributes:
issue_type: Billing
priority: High
priority: high
bad_request_-_invalid_number:
summary: bad request - invalid number
value:
phone: "+353832345678"
custom_attributes:
issue_type: Billing
priority: High
priority: high
unprocessable_entity:
summary: unprocessable entity
value:
phone: "+40241100100"
custom_attributes:
issue_type: Billing
priority: High
priority: high
"/calls":
get:
summary: List all calls
Expand Down Expand Up @@ -28687,10 +28687,14 @@ components:
priority:
type: string
enum:
- priority
- not_priority
description: If marked as priority, it will return priority or else not_priority.
example: priority
- none
- low
- medium
- high
- urgent
description: The priority level of the conversation. Returns one of none,
low, medium, high, or urgent.
example: high
admin_assignee_id:
type: integer
description: The id of the admin assigned to the conversation. If it's not
Expand Down Expand Up @@ -28822,10 +28826,14 @@ components:
priority:
type: string
enum:
- priority
- not_priority
description: If marked as priority, it will return priority or else not_priority.
example: priority
- none
- low
- medium
- high
- urgent
description: The priority level of the conversation. Returns one of none,
low, medium, high, or urgent.
example: high
admin_assignee_id:
type: integer
description: The id of the admin assigned to the conversation. If it's not
Expand Down Expand Up @@ -33118,14 +33126,14 @@ components:
properties:
current_priority:
type: string
enum: ["priority", "not_priority"]
description: Current priority state
example: "priority"
enum: ["none", "low", "medium", "high", "urgent"]
description: Current priority level
example: "high"
previous_priority:
type: string
enum: ["priority", "not_priority"]
description: Previous priority state
example: "not_priority"
enum: ["none", "low", "medium", "high", "urgent"]
description: Previous priority level
example: "none"
conversation_sla_applied_by_rule:
title: Part type - conversation_sla_applied_by_rule
type: object
Expand Down