v1.29.0

What's Changed

• feat: rtl support (backport #3174) by @aerodeval in #3605
• fix: set default portal settings for existing sites (backport #3610) by @mergify[bot] in #3611
• feat(mobile): team switcher in agent ticket header + mobile fixes (backport #3569) by @mergify[bot] in #3643
• feat: display ticket priority as icon and level (backport #3604) by @mergify[bot] in #3644
• feat: Recent Activity card on Home dashboard (backport #3607) by @mergify[bot] in #3645
• fix: unable to remove attachment (backport #3608) by @mergify[bot] in #3646
• fix: attachment upload feedback + uploads while editing comments (backport #3618) by @mergify[bot] in #3647
• feat: new ticket sidepanel layout (backport #3613) by @mergify[bot] in #3648
• feat: First Ticket tag and tag charts on the dashboard (backport #3621) by @mergify[bot] in #3649
• fix(customisation): convert link_filters to dict before search_link (backport #3625) by @mergify[bot] in #3650
• fix(dashboard): show chart-specific empty states (backport #3623) by @mergify[bot] in #3651
• fix(home): keep the last recent activity row out of the bottom fade (backport #3624) by @mergify[bot] in #3652
• fix: move ticket's feedback to sidepanel (backport #3631) by @mergify[bot] in #3653
• perf(search): keep permission filtering bounded at any ticket count (backport #3629) by @mergify[bot] in #3654
• feat(command-palette): contextual Cmd+K palette for the agent portal (backport #3626) by @RitvikSardana in #3655
• fix: drop img src after setting embed so inline images render in emails (backport #3542) by @mergify[bot] in #3656
• fix: line height in feedback component (backport #3636) by @mergify[bot] in #3657
• fix: onboarding questionnaire surface, button sizing and team-size default (backport #3634) by @mergify[bot] in #3658
• fix(command-palette): rename saved reply group to Frequent replies (backport #3637) by @mergify[bot] in #3659
• fix(cp): vertical axis alignment (backport #3662) by @mergify[bot] in #3665
• fix: email editor closing on selecting recipients (backport #3663) by @mergify[bot] in #3664
• fix: line-height saved reply (backport #3666) by @mergify[bot] in #3667
• fix: handle snug (backport #3668) by @mergify[bot] in #3669
• fix(telemetry): capture events for new features (backport #3671) by @mergify[bot] in #3672
• fix: install @framework/ui deps before dev and build (backport #3661) by @mergify[bot] in #3670

Full Changelog: v1.28.1...v1.29.0

v1.28.1

What's Changed

• fix: set default portal settings for existing sites (backport #3610) by @mergify[bot] in #3612

Full Changelog: v1.28.0...v1.28.1

v1.28.0

What's Changed

• fix: badges having borders & width truncation for texts (backport #3472) by @mergify[bot] in #3556
• fix: redirect responses to correct merged ticket (backport #3506) by @mergify[bot] in #3557
• fix: display proper labels for time elapsed (backport #3529) by @mergify[bot] in #3558
• fix: ticket SLA policy application (backport #3547) by @mergify[bot] in #3560
• fix: preserve formatting for thunderbird received emails (backport #3530) by @mergify[bot] in #3559
• fix: allow agents added locally to reflect their status (backport #3435) by @mergify[bot] in #3572
• refactor: filter component UX (backport #3447) by @mergify[bot] in #3573
• fix: resolve conflict markers merged in #3573 by @RitvikSardana in #3575
• fix: add animation in filter component (backport #3449) by @mergify[bot] in #3576
• fix: assigned_on filter (backport #3475) by @mergify[bot] in #3577
• feat!: customer contact management (backport #3045) by @RitvikSardana in #3578
• fix: dedupe recent tickets, feedback rating by resolution date, staledashboard stats (backport #3488) by @mergify[bot] in #3579
• fix: dark mode issues (backport #3499) by @mergify[bot] in #3580
• fix: remove overscroll-behavior (backport #3501) by @mergify[bot] in #3581
• fix: set customer only for new tickets (backport #3503) by @mergify[bot] in #3582
• fix: restore doctype permissions reverted in #3512 (backport #3513) by @mergify[bot] in #3583
• fix: listview column resize & phone column (backport #3514) by @mergify[bot] in #3584
• fix: add auto set customer setting (backport #3515) by @mergify[bot] in #3585
• fix: pass uploadFunction prop (backport #3516) by @mergify[bot] in #3586
• fix: recent tickets alignment (backport #3543) by @mergify[bot] in #3588
• fix: Customer portal permission banner (backport #3541) by @mergify[bot] in #3589
• fix: bump frappe UI to beta-24 (backport #3549) by @RitvikSardana in #3590
• fix: agent reply fails on tickets with no prior communication (backport #3540) by @mergify[bot] in #3591
• fix: replace emojis with icons for custom views (backport #3555) by @mergify[bot] in #3592
• fix: reuse existing contact as customer primary contact & accurate ticket counts (backport #3562) by @mergify[bot] in #3593
• fix: strip html comments from agent reply email content (backport #3563) by @mergify[bot] in #3594
• feat: onboarding persona questionnaire (backport #3538) by @RitvikSardana in #3596
• fix: make headers sticky in TicketsTab (backport #3565) by @mergify[bot] in #3595
• fix: SidebarItem overflow (backport #3568) by @mergify[bot] in #3598
• fix: editor link and edit comment (backport #3599) by @mergify[bot] in #3600

Full Changelog: v1.27.0...v1.28.0

v1.27.0

What's Changed

• fix: add missing imports by @RitvikSardana in #3492
• feat: agent availability status (backport #3372) by @mergify[bot] in #3507
• fix: avoid calling agent availability for customer (backport #3439) by @mergify[bot] in #3508
• fix: improve agent status UX (backport #3431) by @mergify[bot] in #3509
• fix: UI bugs (backport #3448) by @mergify[bot] in #3510
• refactor: fetching agent availability (backport #3500) by @mergify[bot] in #3511
• fix: prevent AssignTo crash when current user is the only agent by @aerodeval in #3534

Full Changelog: v1.26.2...v1.27.0

v1.26.2

What's Changed

• fix: add missing imports (backport #3492) by @mergify[bot] in #3493

Full Changelog: v1.26.1...v1.26.2

v1.26.1

What's Changed

• fix: ticket unexpectedly auto-closed due to inactivity (backport #3481) by @mergify[bot] in #3485

Full Changelog: v1.26.0...v1.26.1

v1.26.0

What's Changed

• fix: resolve @me filters during export in Helpdesk Portal (backport #3389) by @mergify[bot] in #3407
• refactor: get_users function to optimize role fetching and user retrieval (backport #3393) by @mergify[bot] in #3413
• feat: dark mode (backport #3246) by @aerodeval in #3440
• fix: dark mode regressions (backport #3366) by @mergify[bot] in #3441
• fix: border in ticket fields (backport #3359) by @mergify[bot] in #3442
• fix: add weighted_users support in hd team (backport #3288) by @mergify[bot] in #3452
• feat: sync ERPNext customer with HD customer (backport #3361) by @mergify[bot] in #3453
• fix: better button labels (backport #3404) by @mergify[bot] in #3454
• fix: check if ERPNext is installed (backport #3414) by @mergify[bot] in #3455
• fix: UI bugs caused due to RTL (backport #3415) by @mergify[bot] in #3456
• fix: add session user as raised_by while creating from the API (backport #3417) by @mergify[bot] in #3418
• refactor(ERPNext Integration): use doc_events instead of override_doctype_class (backport #3416) by @mergify[bot] in #3457
• refactor: point ticket assignment notifications to agent portal (backport #3427) by @mergify[bot] in #3459
• refactor: upgrade frappe UI (backport #3422) by @RitvikSardana in #3458
• fix: recents tickets condition (backport #3434) by @mergify[bot] in #3461
• fix: empty state fix for cross browser compatibility (backport #3428) by @mergify[bot] in #3460
• fix(multiselect): click pill to copy its value (backport #3436) by @mergify[bot] in #3462
• fix(Ticket ListView): don't show failed resolution when the ticket it not resolved (backport #3437) by @mergify[bot] in #3463
• fix: placeholder in filters (backport #3438) by @mergify[bot] in #3464
• feat: bulk reply (backport #3394) by @mergify[bot] in #3466
• fix(field-dependency): show selected values first, refresh options (backport #3446) by @mergify[bot] in #3467
• fix: cleanup helpdesk UI (backport #3248) by @RitvikSardana in #3468

Full Changelog: v1.25.1...v1.26.0

v1.25.1

Full Changelog: v1.25.0...v1.25.1

v1.25.0

What's Changed

• fix: dashboard filters fix (backport #3324) by @mergify[bot] in #3325
• refactor: Remove HD Ticket indexing from redis based search (backport #3338) by @mergify[bot] in #3339
• fix: broken article search (backport #3344) by @mergify[bot] in #3345
• fix: UI bugs (backport #3329) by @mergify[bot] in #3351
• fix: make onboarding steps to depend on ticket creation (backport #3327) by @mergify[bot] in #3352
• fix: allow sending with bcc/cc (backport #3266) by @mergify[bot] in #3382
• fix: add missing conditions in ticket merge modal (backport #3378) by @mergify[bot] in #3383
• refactor(frontend): reduce code duplication across components and some ui fixes (backport #3353) by @mergify[bot] in #3377
• fix: add pointer-events-none to empty state overlay (backport #3370) by @mergify[bot] in #3385
• fix: loader appearing on top in SLa view (backport #3376) by @mergify[bot] in #3384
• feat: change ticket ID format to string-based naming series (backport #3276) by @mergify[bot] in #3390
• fix: sla header in ticket view (backport #3297) by @mergify[bot] in #3381
• fix: overdue resolution time in SLA (backport #3354) by @mergify[bot] in #3380

Full Changelog: v1.24.1...v1.25.0

v1.24.1

What's Changed

• fix: dashboard filters fix (backport #3324) by @mergify[bot] in #3326

Full Changelog: v1.24.0...v1.24.1