Simple helpdesk system

This is a PHP application which implements a simple helpdesk system.

Screenshot

Usage

1. Clone the repository.
2. Within the directory, run composer install
3. Download and install the famfamfam icon set in /images/icons/
4. Add the Apache directives in httpd.conf (and restart the webserver) as per the example given in .httpd.conf.extract.txt; the example assumes mod_macro but this can be easily removed.
5. Create a copy of the index.html.template file as index.html, and fill in the parameters.
6. Add a forwarding in /etc/aliases, e.g. helpdesk: | php /path/to/example.com/computing/helpdesk/index.html ingestmail
7. Create an /images/ directory alongside the boostrap file, and ensure it is writable by the incoming mail user
8. If using IMAP integration, ensure the PHP IMAP extension is loaded, e.g. apt-get install php-imap && service apache2 restart
9. Access the page in a browser at a URL which is served by the webserver.

Dependencies

• FamFamFam Silk Icons set

Author

Martin Lucas-Smith, Department of Geography, 2003-24.

License

GPL3.