A Role-Based Student Complaint & Response Management System
CampusResolve is a modern web-based complaint management platform designed to streamline the submission, assignment, tracking, escalation, and resolution of student complaints within tertiary institutions.
Developed as a Bachelor of Science (B.Sc.) Computer Science Final Year Project titled:
Development of a Web-based Students Complaint and Response Management System
CampusResolve digitizes the entire complaint management process within higher institutions.
The system enables students to submit complaints electronically, monitor progress in real time, and receive responses from relevant institutional staff. Administrators can assign complaints, monitor activities, generate reports, and analyze complaint trends for improved decision-making.
The platform replaces manual complaint handling with an automated workflow that improves efficiency, accountability, transparency, and communication.
Traditional complaint management systems within many tertiary institutions are paper-based, slow, and difficult to monitor.
Common challenges include:
- Delayed complaint resolution
- Poor communication
- Lost complaint records
- Lack of transparency
- Limited accountability
- Difficult report generation
- No centralized complaint database
CampusResolve was developed to solve these problems through a secure digital complaint management platform.
- Digitize complaint submission.
- Improve communication between students and management.
- Enable real-time complaint tracking.
- Improve accountability.
- Generate institutional reports.
- Secure complaint records.
- Improve efficiency in complaint resolution.