Skip to content

TROUBLESHOOTING.md

Latest commit

 

History

History
86 lines (51 loc) · 2.7 KB

TROUBLESHOOTING.md

File metadata and controls

86 lines (51 loc) · 2.7 KB
Raw

TGM Pro – Download & Security Warnings

Because TGM Pro is a new and unsigned app, Windows and browsers may show warnings. This is normal for indie tools.

Use the steps below if you or your buyers have trouble installing/running the app.

1. Browser blocks the download

On Chrome / Edge you might see a warning when downloading TGM Pro.zip because the file is new.

Chrome

  1. Click the download icon with the warning.
  2. Choose Keep → Keep anyway.

Microsoft Edge

  1. Click the download warning.
  2. Choose Keep → Keep anyway.

The ZIP is large because it contains an embedded Python runtime – this is normal for apps built with PyInstaller.

2. Windows SmartScreen: "Windows protected your PC"

On first run Windows may show a purple dialog:

Windows protected your PC
Microsoft Defender SmartScreen prevented an unrecognized app from starting.

This happens because TGM Pro is new and not code-signed, so Windows has no reputation for it yet.

To run it:

  1. Click More info.
  2. Click Run anyway.

If you downloaded TGM Pro from the official GitHub Releases page, this is expected and safe.

3. Antivirus flags the app

Some antivirus tools may warn about any new unsigned executable.

  • Allow / trust the file if you downloaded it from the official link.
  • Then run TGM Pro.exe again from the extracted TGM Pro folder.

TGM Pro does not install drivers or system services; it is a normal user‑mode desktop application.

4. App doesn't start or closes immediately

If you double-click TGM Pro.exe and nothing appears:

  1. Make sure you extracted TGM Pro.zip and are running TGM Pro.exe from the extracted folder, not directly from inside the ZIP.
  2. Ensure you did not move or delete the _internal folder next to TGM Pro.exe.
  3. Temporarily disable overly aggressive antivirus and try again.
  4. If it still fails, contact support with:
    • Your Windows version (e.g. Windows 11 64‑bit)
    • Any error message you see

5. License key issues

  • "Invalid license key" – check for typos and extra spaces when pasting.
  • "License already used on another machine" – contact the seller to move or reset your license.
  • If activation fails repeatedly, send the seller:
    • The key you used
    • Your machine ID (shown on the license screen or by the seller's request)

6. Support

If you still have trouble after following these steps, contact:

  • Telegram: <your Telegram @handle>
  • Email: <your-email@example.com>

Replace the placeholders with your real contact details before publishing.