Please fill out the following template so we can reproduce and fix your issue as quickly as possible!
Note: if your issue includes a potential security vulnerability, please do not file it here. Instead, email the issue to security@box.com for support.
Note: if your issue involves annotations.js/css, please report the issue here.
Environment:
Desktop (please complete the following information):
- OS: [e.g. iOS]
- Browser [e.g. chrome, safari]
- Version [e.g. 22]
Smartphone (please complete the following information):
- Device: [ iPhone14 pro max,iPhone13 mini, iPhone 12 Pro ,iPhone 11]
- OS: [ iO26.4, iO26.4,26.3.1(a),26.3.1(a)
- Browser [safari]
- Version [same as iO]
Steps to reproduce the problem:
1.Add UIElement with type Explorer component to a React page.
2.Configure a folder with required authentication details.
3.Browse a folder.
4.Shows a list of files and click on individual file to open preview
5.Preview works fine on desktop but not working on above mentioned mobile models. When clicked on individual file icon nothing happens.
What is the expected behavior? (Screenshots can be helpful here)
preview should work on iphone
What went wrong? (Screenshots, console logs, or HAR files can be helpful here)
file preview is not opening
Link to application or sample code:
If relevant, link to file (or attach file here)
Expected behavior
Application should support both desktop and mobile.
Screenshots
If applicable, add screenshots to help explain your problem.
Additional context
Add any other context about the problem here.
Please fill out the following template so we can reproduce and fix your issue as quickly as possible!
Note: if your issue includes a potential security vulnerability, please do not file it here. Instead, email the issue to security@box.com for support.
Note: if your issue involves annotations.js/css, please report the issue here.
Environment:
Desktop (please complete the following information):
Smartphone (please complete the following information):
Steps to reproduce the problem:
1.Add UIElement with type Explorer component to a React page.
2.Configure a folder with required authentication details.
3.Browse a folder.
4.Shows a list of files and click on individual file to open preview
5.Preview works fine on desktop but not working on above mentioned mobile models. When clicked on individual file icon nothing happens.
What is the expected behavior? (Screenshots can be helpful here)
preview should work on iphone
What went wrong? (Screenshots, console logs, or HAR files can be helpful here)
file preview is not opening
Link to application or sample code:
If relevant, link to file (or attach file here)
Expected behavior
Application should support both desktop and mobile.
Screenshots
If applicable, add screenshots to help explain your problem.
Additional context
Add any other context about the problem here.