README

NAME
    RT::Extension::TicketActions

DESCRIPTION
    Provides easy access to frequently used ticket actions.

    Also so called "follow-up" actions set the ticket status to `stalled`
    and add a relative due date with a fixed time. This means that a ticket
    should be due in x days. This combination of properties can be used in
    searches or escalations to bring tickets up to users. In addition
    holidays of a specific country and specific days of week can be skipped
    automatically, if enabled.

RT VERSION
    Works with RT 6.0.0

REQUIREMENTS
    Date::Holidays (>= 1.07)
        If you want to enable automatic holiday skipping.

INSTALLATION
    perl Makefile.PL
    make
    make install
        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm
        Add this line:

            Plugin('RT::Extension::TicketActions');

    Clear your mason cache
            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

CONFIGURATION
  $TicketActions_FollowUpDays
    List of days for which to provide follow-up actions. e.g. [1, 3, 10]
    will result in three follow-up actions: For the next day, in three days
    and in ten days, respectively.

  $TicketActions_FollowUpTime
    Time of day when follow-up is reached. (e.g. '10:00:00') This should be
    in 24-hour format.

  $TicketActions_HolidaysCountry
    Country to skip holidays of. (e.g. 'DE') This should be a ISO 3166-1
    alpha-2 country code.

  $TicketActions_SkipDaysOfWeek
    Days of week to skip (e.g. ['sat', 'sun']) You can choose the following
    values:

    sun (Sunday)
    mon (Monday)
    tue (Tuesday)
    wed (Wednesday)
    thu (Thursday)
    fri (Friday)
    sat (Saturday)

  Example
    # Enables everything provided by RT::Extension::TicketActions
    Set($TicketActions_FollowUpDays, [1, 3, 10]);
    Set($TicketActions_FollowUpTime, '10:00:00');
    Set($TicketActions_HolidaysCountry, 'DE');
    Set($TicketActions_SkipDaysOfWeek, ['sat', 'sun']);

AUTHOR
    NETWAYS GmbH <support@netways.de>

BUGS
    All bugs should be reported on GitHub
    <https://github.com/NETWAYS/rt-extension-ticketactions>.

LICENSE AND COPYRIGHT
    This software is Copyright (c) 2018 by NETWAYS GmbH

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991